Refund policy

We do not accept returns for reasons of personal preference. (As a rule, once an order confirmation email has been sent, returns, exchanges or cancellations for reasons of personal preference cannot be accepted.)
However, if the item is defective or you received an item different from what you ordered, please get in touch via Contact or email us at kimonodatta@gmail.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us with any questions about returns.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since we approved your return, please contact us at kimonodatta@gmail.com.